DELIVERY TERMS

GENERAL INFORMATION ABOUT ONLINE SHOPPING
Online store products are sold by Blooming Desert Shop. Business ID 3312635-5.

Prices include VAT (25.5%). 35% of the product proceeds will be directed directly to supporting the work of Blooming Desert Africa in East Africa. We reserve the right to change delivery terms and prices.

ORDERING
When ordering, the products are picked from the product pages and added to the shopping cart. By paying for the contents of the shopping cart at the checkout of the online store, the order will be sent to the address specified by the customer. When ordering, you accept the delivery terms and conditions in effect at the time of ordering. To order, the customer must complete the necessary contact information for order processing and arrival notification. When ordering, the customer's order information is added to our customer register, where you can read more
from the registration statement.

ORDER AND PAYMENT CONFIRMATION
A payment confirmation for the order will be sent to the email address provided by the customer. The order confirmation shows the order amount with tax breakdown, shipping costs and the ordered products. A payment confirmation is always a sign that the order has been successfully processed.

PAYMENT METHODS
Products and their shipping costs are paid for when placing an order through Shopify's payment options.

PAYMENT SERVICE PROVIDER

Paytrail Oyj (2122839-7) operates as a payment intermediary and payment service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask you to primarily contact the product supplier.

Paytrail Corporation, business ID: 2122839-7
Innova 2
Lutako Square 7
40100 Jyvaskyla
paytrail.com/kuluttaja/tietoa-maksamiseste

DELIVERY COSTS AND METHODS
Shipping costs include packaging and postage costs, which are indicated to the customer when paying for the shopping cart. Shipping costs depend on the size of the order.

The shipments are delivered by Posti. Smaller orders are delivered as letters to the order address and larger orders are delivered as parcels to the order address.
to the nearest Posti office or parcel machine.
Please remember to pick up packages arriving at the pick-up points on time.
We will have to charge an additional handling fee for packages.

DELIVERY TIME
Orders are processed and shipped in the order they are ordered. Our average delivery time for finished products, such as jewelry, is 3-5 days. For custom-made clothing, the delivery time is 2-8 weeks, depending on the number of orders in the queue. We only have a few seamstresses, so our delivery is in line with the slow fashion philosophy. However, we will post the products as quickly as possible. If there are any unusual delivery times, we will inform you separately. If you have any special requests regarding delivery times, please contact us by email (bloomingdesertafrica@gmail.com).

PREPARATION TIME
We strive to keep stock levels up to date so that products can be shipped immediately.
after processing the order. For products made based on the customer's wishes, the production time is approximately 5 days for jewelry and approximately 2-8 weeks for clothing.

EXCHANGE AND RETURN
A flawless and unused regular-priced product has a 14-day right of return.
The customer must pay the costs of the return. Note. However, the right to exchange or return does not apply to custom-made clothes, as they are made based on the size information provided by the customer. However, if the finished garment has large deviations from the promised dimensions, the situation is always negotiated individually between the customer and the seller. The color or patterns of the garment are not a reason for a return. If you intend to return a product you have purchased, please contact us by email
bloomingdesertafrica@gmail.com

PROBLEM SITUATIONS
If the product has been damaged during transport, please contact us.
by email to bloomingdesertafrica@gmail.com. Notification of damaged product or incorrect delivery must be made within 14 days of receipt of the shipment.